Ctj Jewellery, 37 Upton Street, Bundall

Reviews

• Luke Billington

  05.07.2018
  ★ ☆ ☆ ☆ ☆
  My wife and I stopped in to CTJ to speak with Greg as we heard that other customers were happy with their service. We arrived at CTJ on a Saturday morning, Dianne greeted us and asked what we were looking for, we let her know that we were looking for a custom made ring made from platinum due to my wife's skin sensitivity to some metals. We looked through the counter to see if there was something similar to what we were looking for (small diamond cluster ring) but nothing really suited, while speaking with Dianne Greg walked over from out back obviously just after a workout (in gym clothes), we explained again what we wanted and Greg advised that it would be best to give him a picture of the ring which we would like to have made in platinum. We asked how much it would roughly cost, Greg gave us a rough verbal estimate and we went on our way. Later that day my wife sent through an email to Greg and Dianne with pictures of the exact ring that we wanted made in platinum, Greg responded to the email stating that he would organise it. After three weeks went by we thought we had better contact CTJ to see if they needed any further information, I phoned Greg directly, he did not know who we were and seemed very confused and flustered on the phone, Greg asked me to explain what we were wanting to have quoted then after a few minutes of searching his emails while I was speaking with him he realised who we were, Greg went on to say that Dianne was handling the quote and she had been on leave for personal reasons ect, he then asked what we wanted quoted again so I handed the phone to my wife. My wife explained to Greg that all the details required for the quote were in the email that was sent to him three weeks ago (which he responded to by saying he would organise the quote), Greg went on to say that there was a ring exactly like the one she wanted quoted in the shop and she did not like it, my wife responded by saying that they were not as petite and the cluster of the ring in the cabinet was nothing like the picture that was sent in the email that was to be quoted. My wife asked Greg if he did not want to do the quote, Greg responded by saying oh yes... anyhow... six weeks on from the original email we still have not heard back from Greg or Dianne from CTJ Bundall. We will NOT be positively recommending this business to anyone. VERY POOR CUSTOMER SERVICE!

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